Jukka Lampikoski 8485da8cbf feat: ticket reply improvements + priority + templates + Telegram ...

Reply form:
- Mailbox/sender selection dropdown (choose which email to reply from)
- CC field (auto-filled from incoming email CC, editable)
- Reply templates dropdown (quick insert pre-made responses)

Priority system:
- Three levels: normaali, tärkeä, urgent
- Priority dropdown in ticket detail view
- Priority-based sorting (urgent/tärkeä always on top)
- Visual indicators in ticket list (colored rows, emoji badges)
- Priority emails: per-company email list that auto-sets "tärkeä"

Response templates:
- CRUD management in Settings tab
- Dropdown selector in reply form
- Templates insert into textarea

Telegram alerts:
- Bot token + chat ID configuration in Settings
- Test button to verify connection
- Auto-alert on urgent tickets (both manual and from email fetch)
- Alert on priority email matches

Database changes:
- New tables: reply_templates, customer_priority_emails
- New columns: tickets.cc, tickets.priority
- ALTER TABLE migration in initDatabase()

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

2026-03-10 17:42:05 +02:00

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