Jukka Lampikoski
8485da8cbf
Reply form: - Mailbox/sender selection dropdown (choose which email to reply from) - CC field (auto-filled from incoming email CC, editable) - Reply templates dropdown (quick insert pre-made responses) Priority system: - Three levels: normaali, tärkeä, urgent - Priority dropdown in ticket detail view - Priority-based sorting (urgent/tärkeä always on top) - Visual indicators in ticket list (colored rows, emoji badges) - Priority emails: per-company email list that auto-sets "tärkeä" Response templates: - CRUD management in Settings tab - Dropdown selector in reply form - Templates insert into textarea Telegram alerts: - Bot token + chat ID configuration in Settings - Test button to verify connection - Auto-alert on urgent tickets (both manual and from email fetch) - Alert on priority email matches Database changes: - New tables: reply_templates, customer_priority_emails - New columns: tickets.cc, tickets.priority - ALTER TABLE migration in initDatabase() Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>