Jukka Lampikoski d4e06fd586 Optimize Zammad sync: skip closed tickets in incremental sync ...

- Incremental sync now excludes closed/merged/removed tickets from query
- Full sync still fetches everything
- Reopened tickets (closed→new/open in Zammad) are handled correctly:
  existing ticket is updated instead of creating duplicate

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

2026-03-13 14:56:38 +02:00

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