Reply form:
- Mailbox/sender selection dropdown (choose which email to reply from)
- CC field (auto-filled from incoming email CC, editable)
- Reply templates dropdown (quick insert pre-made responses)
Priority system:
- Three levels: normaali, tärkeä, urgent
- Priority dropdown in ticket detail view
- Priority-based sorting (urgent/tärkeä always on top)
- Visual indicators in ticket list (colored rows, emoji badges)
- Priority emails: per-company email list that auto-sets "tärkeä"
Response templates:
- CRUD management in Settings tab
- Dropdown selector in reply form
- Templates insert into textarea
Telegram alerts:
- Bot token + chat ID configuration in Settings
- Test button to verify connection
- Auto-alert on urgent tickets (both manual and from email fetch)
- Alert on priority email matches
Database changes:
- New tables: reply_templates, customer_priority_emails
- New columns: tickets.cc, tickets.priority
- ALTER TABLE migration in initDatabase()
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Column name yhteyshenkilö contains ö which \w doesn't match
without the /u flag. This caused SQL syntax errors.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
Foreign key constraints fail if charset doesn't match between
referencing and referenced tables. Added utf8mb4 to user_companies,
reset_tokens, and login_attempts tables.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
PDO extension was not available on CloudLinux/alt-php84 server.
MySQLi is available, so rewrote entire database layer to use it.
Added helper functions (_dbRun, _dbFetchAll, _dbFetchOne, etc.)
that handle named parameter conversion and type binding automatically.
All public db*() function signatures remain identical.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
MySQL/PDO doesn't support multiple CREATE TABLE statements in a single
exec() call. Split into an array of individual statements with a loop.
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
