From 9ba239478c5cecb7e424fc8aa4568e03f1b6b06b Mon Sep 17 00:00:00 2001
From: Jukka Lampikoski <jukka@lampikoski.com>
Date: Fri, 13 Mar 2026 02:08:03 +0200
Subject: [PATCH] =?UTF-8?q?Lis=C3=A4=C3=A4=20viestiketju=20(quoted=20threa?=
 =?UTF-8?q?d)=20tikettivastausten=20loppuun?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

Sekä Zammad- että SMTP-vastaukset sisältävät nyt koko viestiketjun
vastauksessa. Zammad-vastauksissa HTML-blockquoteilla, SMTP:ssä
plain-text > -quoting-muodossa. Vain uusi viesti tallennetaan
tietokantaan, ketju näkyy vain lähetettävässä sähköpostissa.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
---
 api.php | 45 +++++++++++++++++++++++++++++++++++++++++++--
 1 file changed, 43 insertions(+), 2 deletions(-)

diff --git a/api.php b/api.php
index f716b90..235673f 100644
--- a/api.php
+++ b/api.php
@@ -3400,6 +3400,24 @@ switch ($action) {
                 }
                 $emailBody = $signature ? $body . "\n\n-- \n" . $signature : $body;
 
+                // Rakenna viestiketju (quoted thread) vastaukseen
+                $threadMessages = _dbFetchAll(
+                    "SELECT from_name, from_email, timestamp, body, type FROM ticket_messages WHERE ticket_id = ? ORDER BY timestamp DESC",
+                    [$t['id']]
+                );
+                if (!empty($threadMessages)) {
+                    $emailBody .= "\n";
+                    foreach ($threadMessages as $tm) {
+                        $tmSender = $tm['from_name'] ?: $tm['from_email'];
+                        $tmDate = date('d.m.Y H:i', strtotime($tm['timestamp']));
+                        $tmBody = strip_tags(str_replace(['<br>', '<br/>', '<br />', '</p>', '</div>'], "\n", $tm['body'] ?: ''));
+                        $tmBody = html_entity_decode($tmBody, ENT_QUOTES, 'UTF-8');
+                        $tmBody = trim(preg_replace('/\n{3,}/', "\n\n", $tmBody));
+                        $quoted = implode("\n", array_map(fn($l) => "> " . $l, explode("\n", $tmBody)));
+                        $emailBody .= "\n{$tmSender} — {$tmDate}:\n{$quoted}\n";
+                    }
+                }
+
                 // CC: käytä frontendistä annettua CC:tä, tai tiketin alkuperäistä CC:tä
                 $ccToSend = $replyCc !== '' ? $replyCc : ($t['cc'] ?? '');
 
@@ -5322,16 +5340,39 @@ switch ($action) {
             $z = new ZammadClient($integ['config']['url'], $integ['config']['token']);
             $to = !empty($input['to']) ? trim($input['to']) : ($ticket['from_email'] ?? '');
             $cc = !empty($input['cc']) ? trim($input['cc']) : '';
+
+            // Muunna uusi viesti HTML:ksi
+            $newMsgHtml = nl2br(htmlspecialchars($body, ENT_QUOTES, 'UTF-8'));
+
+            // Rakenna viestiketju (quoted thread) vastaukseen
+            $messages = _dbFetchAll(
+                "SELECT from_name, from_email, timestamp, body, type FROM ticket_messages WHERE ticket_id = ? ORDER BY timestamp DESC",
+                [$ticketId]
+            );
+            $quotedThread = '';
+            foreach ($messages as $msg) {
+                $sender = $msg['from_name'] ?: $msg['from_email'];
+                $date = date('d.m.Y H:i', strtotime($msg['timestamp']));
+                $msgBody = $msg['body'] ?: '';
+                $quotedThread .= '<br><div style="padding-left:0.5em;border-left:2px solid #ccc;color:#555;">'
+                    . '<small><strong>' . htmlspecialchars($sender) . '</strong> — ' . $date . '</small><br>'
+                    . '<div>' . $msgBody . '</div>'
+                    . '</div>';
+            }
+
+            // Yhdistä: uusi viesti (HTML) + viestiketju
+            $fullBody = $newMsgHtml . $quotedThread;
+
             $result = $z->createArticle(
                 (int)$ticket['zammad_ticket_id'],
-                $body,
+                $fullBody,
                 $to,
                 $ticket['subject'] ?? '',
                 'email',
                 $cc
             );
 
-            // Tallenna myös paikalliseen tietokantaan
+            // Tallenna myös paikalliseen tietokantaan (vain uusi viesti, ei ketjua)
             $msgId = substr(uniqid(), -8) . bin2hex(random_bytes(2));
             _dbExecute(
                 "INSERT INTO ticket_messages (id, ticket_id, type, from_email, from_name, body, timestamp, zammad_article_id)