Add timer/scheduler to ticket automation rules
Adds optional delay_days + delay_condition (no_activity) to ticket rules. When a ticket has no activity for X days, timed rules automatically apply actions (e.g., escalate priority to urgent). Checked on each ticket list load. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
58
api.php
58
api.php
@@ -3242,6 +3242,62 @@ switch ($action) {
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}
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unset($tc);
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// Ajastinsääntöjen tarkistus (delay_days + no_activity)
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$timedRules = array_filter(dbLoadTicketRules($comp['id']), function($r) {
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return $r['enabled'] && $r['delay_days'] > 0 && $r['delay_condition'] === 'no_activity';
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});
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if (!empty($timedRules)) {
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foreach ($tickets as &$tc) {
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if (in_array($tc['status'], ['suljettu', 'ratkaistu'])) continue;
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$lastActivity = $tc['updated'] ?? $tc['created'];
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$inactiveDays = (strtotime($now) - strtotime($lastActivity)) / 86400;
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foreach ($timedRules as $rule) {
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if ($inactiveDays < $rule['delay_days']) continue;
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// Tarkista ehdot (from/to/subject)
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$match = true;
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if (!empty($rule['from_contains'])) {
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if (stripos(($tc['from_email'] ?? '') . ' ' . ($tc['from_name'] ?? ''), $rule['from_contains']) === false) $match = false;
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}
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if (!empty($rule['subject_contains'])) {
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if (stripos($tc['subject'] ?? '', $rule['subject_contains']) === false) $match = false;
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}
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if (!empty($rule['to_contains'])) {
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if (stripos($tc['to_email'] ?? '', $rule['to_contains']) === false) $match = false;
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}
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if (!$match) continue;
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// Sovella toimenpiteet
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$changed = false;
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if (!empty($rule['set_priority']) && ($tc['priority'] ?? '') !== $rule['set_priority']) {
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$tc['priority'] = $rule['set_priority'];
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$changed = true;
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}
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if (!empty($rule['status_set']) && ($tc['status'] ?? '') !== $rule['status_set']) {
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$tc['status'] = $rule['status_set'];
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$changed = true;
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}
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if (!empty($rule['type_set']) && ($tc['type'] ?? '') !== $rule['type_set']) {
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$tc['type'] = $rule['type_set'];
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$changed = true;
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}
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if (!empty($rule['set_tags'])) {
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$ruleTags = array_map('trim', explode(',', $rule['set_tags']));
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$existingTags = $tc['tags'] ?? [];
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$merged = array_values(array_unique(array_merge($existingTags, $ruleTags)));
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if ($merged !== $existingTags) {
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$tc['tags'] = $merged;
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$changed = true;
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}
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}
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if ($changed) {
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$tc['updated'] = $now;
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dbSaveTicket($comp['id'], $tc);
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}
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break; // Vain yksi ajastinsääntö per tiketti
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}
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}
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unset($tc);
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}
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// Resolve mailbox names for this company
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$mailboxes = dbLoadMailboxes($comp['id']);
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$mailboxNames = [];
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@@ -3967,6 +4023,8 @@ switch ($action) {
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'set_priority' => $input['set_priority'] ?? '',
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'set_tags' => trim($input['set_tags'] ?? ''),
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'auto_close_days' => intval($input['auto_close_days'] ?? 0),
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'delay_days' => intval($input['delay_days'] ?? 0),
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'delay_condition' => trim($input['delay_condition'] ?? ''),
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'enabled' => $input['enabled'] ?? true,
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];
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13
db.php
13
db.php
@@ -680,6 +680,8 @@ function initDatabase(): void {
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"ALTER TABLE tickets ADD COLUMN to_email VARCHAR(255) DEFAULT '' AFTER from_name",
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"ALTER TABLE tickets ADD COLUMN bcc TEXT DEFAULT '' AFTER cc",
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"ALTER TABLE ticket_messages ADD COLUMN attachments TEXT DEFAULT '' AFTER zammad_article_id",
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"ALTER TABLE ticket_rules ADD COLUMN delay_days INT DEFAULT 0 AFTER auto_close_days",
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"ALTER TABLE ticket_rules ADD COLUMN delay_condition VARCHAR(50) DEFAULT '' AFTER delay_days",
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];
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foreach ($alters as $sql) {
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try { $db->query($sql); } catch (\Throwable $e) { /* sarake on jo olemassa / jo ajettu */ }
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@@ -1657,6 +1659,8 @@ function dbLoadTicketRules(string $companyId): array {
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foreach ($rules as &$r) {
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$r['priority'] = (int)$r['priority'];
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$r['auto_close_days'] = (int)$r['auto_close_days'];
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$r['delay_days'] = (int)($r['delay_days'] ?? 0);
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$r['delay_condition'] = $r['delay_condition'] ?? '';
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$r['enabled'] = !empty($r['enabled']);
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unset($r['company_id']);
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}
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@@ -1665,14 +1669,15 @@ function dbLoadTicketRules(string $companyId): array {
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function dbSaveTicketRule(string $companyId, array $rule): void {
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_dbExecute("
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INSERT INTO ticket_rules (id, company_id, name, from_contains, subject_contains, to_contains, priority, tag, assign_to, status_set, type_set, set_priority, set_tags, auto_close_days, enabled)
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VALUES (:id, :company_id, :name, :from_contains, :subject_contains, :to_contains, :priority, :tag, :assign_to, :status_set, :type_set, :set_priority, :set_tags, :auto_close_days, :enabled)
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INSERT INTO ticket_rules (id, company_id, name, from_contains, subject_contains, to_contains, priority, tag, assign_to, status_set, type_set, set_priority, set_tags, auto_close_days, delay_days, delay_condition, enabled)
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VALUES (:id, :company_id, :name, :from_contains, :subject_contains, :to_contains, :priority, :tag, :assign_to, :status_set, :type_set, :set_priority, :set_tags, :auto_close_days, :delay_days, :delay_condition, :enabled)
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ON DUPLICATE KEY UPDATE
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name = VALUES(name), from_contains = VALUES(from_contains), subject_contains = VALUES(subject_contains),
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to_contains = VALUES(to_contains), priority = VALUES(priority),
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tag = VALUES(tag), assign_to = VALUES(assign_to), status_set = VALUES(status_set),
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type_set = VALUES(type_set), set_priority = VALUES(set_priority), set_tags = VALUES(set_tags),
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auto_close_days = VALUES(auto_close_days), enabled = VALUES(enabled)
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auto_close_days = VALUES(auto_close_days), delay_days = VALUES(delay_days),
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delay_condition = VALUES(delay_condition), enabled = VALUES(enabled)
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", [
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'id' => $rule['id'],
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'company_id' => $companyId,
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@@ -1688,6 +1693,8 @@ function dbSaveTicketRule(string $companyId, array $rule): void {
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'set_priority' => $rule['set_priority'] ?? '',
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'set_tags' => $rule['set_tags'] ?? '',
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'auto_close_days' => $rule['auto_close_days'] ?? 0,
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'delay_days' => $rule['delay_days'] ?? 0,
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'delay_condition' => $rule['delay_condition'] ?? '',
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'enabled' => !empty($rule['enabled']) ? 1 : 0,
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]);
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}
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14
index.html
14
index.html
@@ -1292,6 +1292,20 @@
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<label>Auto-close (päivää)</label>
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<input type="number" id="rule-form-autoclose" min="0" max="365" placeholder="esim. 7" style="max-width:120px;">
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</div>
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<div class="form-group full-width" style="margin-top:0.5rem;">
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<label style="font-weight:600;color:#0f3460;">Ajastin (vapaaehtoinen)</label>
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</div>
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<div class="form-group">
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<label>Viive (päivää)</label>
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<input type="number" id="rule-form-delay-days" min="0" max="365" placeholder="esim. 3" style="max-width:120px;">
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</div>
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<div class="form-group">
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<label>Ehto</label>
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<select id="rule-form-delay-condition">
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<option value="">Ei ajastinta</option>
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<option value="no_activity">Ei aktiviteettia</option>
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</select>
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</div>
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</div>
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<div style="display:flex;gap:0.5rem;margin-top:1rem;">
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<button class="btn-primary" id="btn-save-rule">Tallenna</button>
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@@ -2342,6 +2342,10 @@ function renderRules() {
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if (r.set_priority) actions.push('Prioriteetti → ' + (priorityLabels[r.set_priority] || r.set_priority));
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if (r.set_tags) actions.push('Tagit: #' + r.set_tags.split(',').map(t => t.trim()).join(' #'));
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if (r.auto_close_days) actions.push('Auto-close: ' + r.auto_close_days + 'pv');
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if (r.delay_days && r.delay_condition) {
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const condLabel = r.delay_condition === 'no_activity' ? 'ei aktiviteettia' : r.delay_condition;
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actions.push('⏱ Ajastin: ' + r.delay_days + 'pv (' + condLabel + ')');
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}
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return `<div style="display:flex;justify-content:space-between;align-items:center;padding:0.75rem 1rem;background:${r.enabled ? '#f8f9fb' : '#fafafa'};border:1px solid #e8ebf0;border-radius:8px;margin-bottom:0.5rem;opacity:${r.enabled ? '1' : '0.5'};">
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<div>
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<div style="font-weight:600;color:#0f3460;font-size:0.9rem;">${esc(r.name)}</div>
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@@ -2373,6 +2377,8 @@ function showRuleForm(rule) {
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document.getElementById('rule-form-priority').value = rule ? (rule.set_priority || '') : '';
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document.getElementById('rule-form-tags').value = rule ? (rule.set_tags || '') : '';
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document.getElementById('rule-form-autoclose').value = rule ? (rule.auto_close_days || '') : '';
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document.getElementById('rule-form-delay-days').value = rule ? (rule.delay_days || '') : '';
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document.getElementById('rule-form-delay-condition').value = rule ? (rule.delay_condition || '') : '';
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editingRuleId = rule ? rule.id : null;
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}
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@@ -2397,6 +2403,8 @@ document.getElementById('btn-save-rule').addEventListener('click', async () => {
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set_priority: document.getElementById('rule-form-priority').value,
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set_tags: document.getElementById('rule-form-tags').value.trim(),
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auto_close_days: parseInt(document.getElementById('rule-form-autoclose').value) || 0,
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delay_days: parseInt(document.getElementById('rule-form-delay-days').value) || 0,
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delay_condition: document.getElementById('rule-form-delay-condition').value,
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enabled: true,
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};
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const existingId = document.getElementById('rule-form-id').value;
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