Add timer/scheduler to ticket automation rules

Adds optional delay_days + delay_condition (no_activity) to ticket rules.
When a ticket has no activity for X days, timed rules automatically apply
actions (e.g., escalate priority to urgent). Checked on each ticket list load.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

api.php

@@ -3242,6 +3242,62 @@ switch ($action) {
             }
             unset($tc);
 
+            // Ajastinsääntöjen tarkistus (delay_days + no_activity)
+            $timedRules = array_filter(dbLoadTicketRules($comp['id']), function($r) {
+                return $r['enabled'] && $r['delay_days'] > 0 && $r['delay_condition'] === 'no_activity';
+            });
+            if (!empty($timedRules)) {
+                foreach ($tickets as &$tc) {
+                    if (in_array($tc['status'], ['suljettu', 'ratkaistu'])) continue;
+                    $lastActivity = $tc['updated'] ?? $tc['created'];
+                    $inactiveDays = (strtotime($now) - strtotime($lastActivity)) / 86400;
+                    foreach ($timedRules as $rule) {
+                        if ($inactiveDays < $rule['delay_days']) continue;
+                        // Tarkista ehdot (from/to/subject)
+                        $match = true;
+                        if (!empty($rule['from_contains'])) {
+                            if (stripos(($tc['from_email'] ?? '') . ' ' . ($tc['from_name'] ?? ''), $rule['from_contains']) === false) $match = false;
+                        }
+                        if (!empty($rule['subject_contains'])) {
+                            if (stripos($tc['subject'] ?? '', $rule['subject_contains']) === false) $match = false;
+                        }
+                        if (!empty($rule['to_contains'])) {
+                            if (stripos($tc['to_email'] ?? '', $rule['to_contains']) === false) $match = false;
+                        }
+                        if (!$match) continue;
+                        // Sovella toimenpiteet
+                        $changed = false;
+                        if (!empty($rule['set_priority']) && ($tc['priority'] ?? '') !== $rule['set_priority']) {
+                            $tc['priority'] = $rule['set_priority'];
+                            $changed = true;
+                        }
+                        if (!empty($rule['status_set']) && ($tc['status'] ?? '') !== $rule['status_set']) {
+                            $tc['status'] = $rule['status_set'];
+                            $changed = true;
+                        }
+                        if (!empty($rule['type_set']) && ($tc['type'] ?? '') !== $rule['type_set']) {
+                            $tc['type'] = $rule['type_set'];
+                            $changed = true;
+                        }
+                        if (!empty($rule['set_tags'])) {
+                            $ruleTags = array_map('trim', explode(',', $rule['set_tags']));
+                            $existingTags = $tc['tags'] ?? [];
+                            $merged = array_values(array_unique(array_merge($existingTags, $ruleTags)));
+                            if ($merged !== $existingTags) {
+                                $tc['tags'] = $merged;
+                                $changed = true;
+                            }
+                        }
+                        if ($changed) {
+                            $tc['updated'] = $now;
+                            dbSaveTicket($comp['id'], $tc);
+                        }
+                        break; // Vain yksi ajastinsääntö per tiketti
+                    }
+                }
+                unset($tc);
+            }
+
             // Resolve mailbox names for this company
             $mailboxes = dbLoadMailboxes($comp['id']);
             $mailboxNames = [];
@@ -3967,6 +4023,8 @@ switch ($action) {
             'set_priority' => $input['set_priority'] ?? '',
             'set_tags' => trim($input['set_tags'] ?? ''),
             'auto_close_days' => intval($input['auto_close_days'] ?? 0),
+            'delay_days' => intval($input['delay_days'] ?? 0),
+            'delay_condition' => trim($input['delay_condition'] ?? ''),
             'enabled' => $input['enabled'] ?? true,
         ];
 

db.php

@@ -680,6 +680,8 @@ function initDatabase(): void {
         "ALTER TABLE tickets ADD COLUMN to_email VARCHAR(255) DEFAULT '' AFTER from_name",
         "ALTER TABLE tickets ADD COLUMN bcc TEXT DEFAULT '' AFTER cc",
         "ALTER TABLE ticket_messages ADD COLUMN attachments TEXT DEFAULT '' AFTER zammad_article_id",
+        "ALTER TABLE ticket_rules ADD COLUMN delay_days INT DEFAULT 0 AFTER auto_close_days",
+        "ALTER TABLE ticket_rules ADD COLUMN delay_condition VARCHAR(50) DEFAULT '' AFTER delay_days",
     ];
     foreach ($alters as $sql) {
         try { $db->query($sql); } catch (\Throwable $e) { /* sarake on jo olemassa / jo ajettu */ }
@@ -1657,6 +1659,8 @@ function dbLoadTicketRules(string $companyId): array {
     foreach ($rules as &$r) {
         $r['priority'] = (int)$r['priority'];
         $r['auto_close_days'] = (int)$r['auto_close_days'];
+        $r['delay_days'] = (int)($r['delay_days'] ?? 0);
+        $r['delay_condition'] = $r['delay_condition'] ?? '';
         $r['enabled'] = !empty($r['enabled']);
         unset($r['company_id']);
     }
@@ -1665,14 +1669,15 @@ function dbLoadTicketRules(string $companyId): array {
 
 function dbSaveTicketRule(string $companyId, array $rule): void {
     _dbExecute("
-        INSERT INTO ticket_rules (id, company_id, name, from_contains, subject_contains, to_contains, priority, tag, assign_to, status_set, type_set, set_priority, set_tags, auto_close_days, enabled)
+        INSERT INTO ticket_rules (id, company_id, name, from_contains, subject_contains, to_contains, priority, tag, assign_to, status_set, type_set, set_priority, set_tags, auto_close_days, delay_days, delay_condition, enabled)
-        VALUES (:id, :company_id, :name, :from_contains, :subject_contains, :to_contains, :priority, :tag, :assign_to, :status_set, :type_set, :set_priority, :set_tags, :auto_close_days, :enabled)
+        VALUES (:id, :company_id, :name, :from_contains, :subject_contains, :to_contains, :priority, :tag, :assign_to, :status_set, :type_set, :set_priority, :set_tags, :auto_close_days, :delay_days, :delay_condition, :enabled)
         ON DUPLICATE KEY UPDATE
             name = VALUES(name), from_contains = VALUES(from_contains), subject_contains = VALUES(subject_contains),
             to_contains = VALUES(to_contains), priority = VALUES(priority),
             tag = VALUES(tag), assign_to = VALUES(assign_to), status_set = VALUES(status_set),
             type_set = VALUES(type_set), set_priority = VALUES(set_priority), set_tags = VALUES(set_tags),
-            auto_close_days = VALUES(auto_close_days), enabled = VALUES(enabled)
+            auto_close_days = VALUES(auto_close_days), delay_days = VALUES(delay_days),
+            delay_condition = VALUES(delay_condition), enabled = VALUES(enabled)
     ", [
         'id'               => $rule['id'],
         'company_id'       => $companyId,
@@ -1688,6 +1693,8 @@ function dbSaveTicketRule(string $companyId, array $rule): void {
         'set_priority'     => $rule['set_priority'] ?? '',
         'set_tags'         => $rule['set_tags'] ?? '',
         'auto_close_days'  => $rule['auto_close_days'] ?? 0,
+        'delay_days'       => $rule['delay_days'] ?? 0,
+        'delay_condition'  => $rule['delay_condition'] ?? '',
         'enabled'          => !empty($rule['enabled']) ? 1 : 0,
     ]);
 }

index.html

@@ -1292,6 +1292,20 @@
                             <label>Auto-close (päivää)</label>
                             <input type="number" id="rule-form-autoclose" min="0" max="365" placeholder="esim. 7" style="max-width:120px;">
                         </div>
+                        <div class="form-group full-width" style="margin-top:0.5rem;">
+                            <label style="font-weight:600;color:#0f3460;">Ajastin (vapaaehtoinen)</label>
+                        </div>
+                        <div class="form-group">
+                            <label>Viive (päivää)</label>
+                            <input type="number" id="rule-form-delay-days" min="0" max="365" placeholder="esim. 3" style="max-width:120px;">
+                        </div>
+                        <div class="form-group">
+                            <label>Ehto</label>
+                            <select id="rule-form-delay-condition">
+                                <option value="">Ei ajastinta</option>
+                                <option value="no_activity">Ei aktiviteettia</option>
+                            </select>
+                        </div>
                     </div>
                     <div style="display:flex;gap:0.5rem;margin-top:1rem;">
                         <button class="btn-primary" id="btn-save-rule">Tallenna</button>

script.js

@@ -2342,6 +2342,10 @@ function renderRules() {
         if (r.set_priority) actions.push('Prioriteetti → ' + (priorityLabels[r.set_priority] || r.set_priority));
         if (r.set_tags) actions.push('Tagit: #' + r.set_tags.split(',').map(t => t.trim()).join(' #'));
         if (r.auto_close_days) actions.push('Auto-close: ' + r.auto_close_days + 'pv');
+        if (r.delay_days && r.delay_condition) {
+            const condLabel = r.delay_condition === 'no_activity' ? 'ei aktiviteettia' : r.delay_condition;
+            actions.push('⏱ Ajastin: ' + r.delay_days + 'pv (' + condLabel + ')');
+        }
         return `<div style="display:flex;justify-content:space-between;align-items:center;padding:0.75rem 1rem;background:${r.enabled ? '#f8f9fb' : '#fafafa'};border:1px solid #e8ebf0;border-radius:8px;margin-bottom:0.5rem;opacity:${r.enabled ? '1' : '0.5'};">
             <div>
                 <div style="font-weight:600;color:#0f3460;font-size:0.9rem;">${esc(r.name)}</div>
@@ -2373,6 +2377,8 @@ function showRuleForm(rule) {
     document.getElementById('rule-form-priority').value = rule ? (rule.set_priority || '') : '';
     document.getElementById('rule-form-tags').value = rule ? (rule.set_tags || '') : '';
     document.getElementById('rule-form-autoclose').value = rule ? (rule.auto_close_days || '') : '';
+    document.getElementById('rule-form-delay-days').value = rule ? (rule.delay_days || '') : '';
+    document.getElementById('rule-form-delay-condition').value = rule ? (rule.delay_condition || '') : '';
     editingRuleId = rule ? rule.id : null;
 }
 
@@ -2397,6 +2403,8 @@ document.getElementById('btn-save-rule').addEventListener('click', async () => {
         set_priority: document.getElementById('rule-form-priority').value,
         set_tags: document.getElementById('rule-form-tags').value.trim(),
         auto_close_days: parseInt(document.getElementById('rule-form-autoclose').value) || 0,
+        delay_days: parseInt(document.getElementById('rule-form-delay-days').value) || 0,
+        delay_condition: document.getElementById('rule-form-delay-condition').value,
         enabled: true,
     };
     const existingId = document.getElementById('rule-form-id').value;