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Add timer/scheduler to ticket automation rules

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Adds optional delay_days + delay_condition (no_activity) to ticket rules.
When a ticket has no activity for X days, timed rules automatically apply
actions (e.g., escalate priority to urgent). Checked on each ticket list load.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
Jukka Lampikoski
2026-03-13 19:24:57 +02:00
parent 1a97e07768
commit 95434a42fe
4 changed files with 90 additions and 3 deletions
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58
api.php
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@@ -3242,6 +3242,62 @@ switch ($action) {
}
unset($tc);
// Ajastinsääntöjen tarkistus (delay_days + no_activity)
$timedRules = array_filter(dbLoadTicketRules($comp['id']), function($r) {
return $r['enabled'] && $r['delay_days'] > 0 && $r['delay_condition'] === 'no_activity';
});
if (!empty($timedRules)) {
foreach ($tickets as &$tc) {
if (in_array($tc['status'], ['suljettu', 'ratkaistu'])) continue;
$lastActivity = $tc['updated'] ?? $tc['created'];
$inactiveDays = (strtotime($now) - strtotime($lastActivity)) / 86400;
foreach ($timedRules as $rule) {
if ($inactiveDays < $rule['delay_days']) continue;
// Tarkista ehdot (from/to/subject)
$match = true;
if (!empty($rule['from_contains'])) {
if (stripos(($tc['from_email'] ?? '') . ' ' . ($tc['from_name'] ?? ''), $rule['from_contains']) === false) $match = false;
}
if (!empty($rule['subject_contains'])) {
if (stripos($tc['subject'] ?? '', $rule['subject_contains']) === false) $match = false;
}
if (!empty($rule['to_contains'])) {
if (stripos($tc['to_email'] ?? '', $rule['to_contains']) === false) $match = false;
}
if (!$match) continue;
// Sovella toimenpiteet
$changed = false;
if (!empty($rule['set_priority']) && ($tc['priority'] ?? '') !== $rule['set_priority']) {
$tc['priority'] = $rule['set_priority'];
$changed = true;
}
if (!empty($rule['status_set']) && ($tc['status'] ?? '') !== $rule['status_set']) {
$tc['status'] = $rule['status_set'];
$changed = true;
}
if (!empty($rule['type_set']) && ($tc['type'] ?? '') !== $rule['type_set']) {
$tc['type'] = $rule['type_set'];
$changed = true;
}
if (!empty($rule['set_tags'])) {
$ruleTags = array_map('trim', explode(',', $rule['set_tags']));
$existingTags = $tc['tags'] ?? [];
$merged = array_values(array_unique(array_merge($existingTags, $ruleTags)));
if ($merged !== $existingTags) {
$tc['tags'] = $merged;
$changed = true;
}
}
if ($changed) {
$tc['updated'] = $now;
dbSaveTicket($comp['id'], $tc);
}
break; // Vain yksi ajastinsääntö per tiketti
}
}
unset($tc);
}
// Resolve mailbox names for this company
$mailboxes = dbLoadMailboxes($comp['id']);
$mailboxNames = [];
@@ -3967,6 +4023,8 @@ switch ($action) {
'set_priority' => $input['set_priority'] ?? '',
'set_tags' => trim($input['set_tags'] ?? ''),
'auto_close_days' => intval($input['auto_close_days'] ?? 0),
'delay_days' => intval($input['delay_days'] ?? 0),
'delay_condition' => trim($input['delay_condition'] ?? ''),
'enabled' => $input['enabled'] ?? true,
];