Paginointi asiakaspalveluun + Zammad-ryhmät näkyvyysasetuksiin
- Paginointi: 100 tikettiä/sivu, navigointipalkki sivujen välillä - Filtterit resetoivat sivunumeron 1:ksi - Select All valitsee vain nykyisen sivun tiketit - Zammad-synkronointi tallentaa source=zammad ja zammad_group - Postilaatikoiden näkyvyysasetuksissa Zammad-ryhmät (Zammad)-merkinnällä - Zammad-ryhmien piilotus filtteröi tiketit samalla tavalla kuin postilaatikot Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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12
api.php
12
api.php
@@ -5132,20 +5132,20 @@ switch ($action) {
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$ticketId = substr(uniqid(), -8) . bin2hex(random_bytes(2));
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$now = date('Y-m-d H:i:s');
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_dbExecute(
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"INSERT INTO tickets (id, company_id, subject, from_email, from_name, status, type, priority, zammad_ticket_id, ticket_number, created, updated)
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VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)",
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"INSERT INTO tickets (id, company_id, subject, from_email, from_name, status, type, priority, zammad_ticket_id, zammad_group, source, ticket_number, created, updated)
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VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)",
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[$ticketId, $companyId, $zt['title'] ?? '', $zt['customer'] ?? '', $zt['customer'] ?? '',
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$status, $type, $priority, $zammadId, (int)($zt['number'] ?? 0),
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$status, $type, $priority, $zammadId, $group, 'zammad', (int)($zt['number'] ?? 0),
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$zt['created_at'] ? date('Y-m-d H:i:s', strtotime($zt['created_at'])) : $now,
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$zt['updated_at'] ? date('Y-m-d H:i:s', strtotime($zt['updated_at'])) : $now]
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);
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$created++;
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} else {
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$ticketId = $existing['id'];
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// Päivitä status/priority
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// Päivitä status/priority/group
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_dbExecute(
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"UPDATE tickets SET status = ?, type = ?, priority = ?, subject = ?, updated = ? WHERE id = ?",
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[$status, $type, $priority, $zt['title'] ?? '', date('Y-m-d H:i:s', strtotime($zt['updated_at'] ?? 'now')), $ticketId]
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"UPDATE tickets SET status = ?, type = ?, priority = ?, subject = ?, zammad_group = ?, updated = ? WHERE id = ?",
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[$status, $type, $priority, $zt['title'] ?? '', $group, date('Y-m-d H:i:s', strtotime($zt['updated_at'] ?? 'now')), $ticketId]
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);
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$updated++;
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}
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