Tikettinumerointi (VVNKKNN) + automaattinen vastaus

Tikettinumero:
- Uudet tiketit saavat juoksevan numeron VVNKKNN-formaatissa
  (vuosi+kuukausi sekoitettu sekvenssiin, esim. 2600301)
- Numero näkyy tikettilistassa ja detail-näkymässä (#-merkillä)
- Sähköpostin aihe muotoa "Tiketti #2600301: Alkuperäinen aihe"
- Vastaukset ketjuuntuvat automaattisesti

Autoreply:
- Postilaatikkokohtainen asetus: checkbox + viestisisältö
- Uusi tiketti lähettää automaattisen vastauksen asiakkaalle
- Autoreply näkyy tiketin viestiketjussa (⚡ Automaattinen vastaus)

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

api.php

@@ -2195,9 +2195,15 @@ switch ($action) {
                         $ticketPriority = 'tärkeä';
                     }
 
+                    // Generoi tikettinumero (VVNKKNN)
+                    $ticketNumber = dbNextTicketNumber($companyId);
+                    $originalSubject = $email['subject'] ?: '(Ei aihetta)';
+                    $numberedSubject = "Tiketti #{$ticketNumber}: {$originalSubject}";
+
                     $ticket = [
                         'id' => generateId(),
-                        'subject' => $email['subject'] ?: '(Ei aihetta)',
+                        'ticket_number' => $ticketNumber,
+                        'subject' => $numberedSubject,
                         'from_email' => $email['from_email'],
                         'from_name' => $email['from_name'],
                         'status' => 'uusi',
@@ -2250,6 +2256,36 @@ switch ($action) {
                     }
 
                     dbSaveTicket($companyId, $ticket);
+
+                    // Autoreply — lähetä automaattinen vastaus asiakkaalle
+                    if (!empty($mailbox['auto_reply_enabled']) && !empty($mailbox['auto_reply_body'])) {
+                        $arSubject = 'Re: ' . $ticket['subject'];
+                        $arBody = $mailbox['auto_reply_body'];
+                        $arSent = sendTicketMail(
+                            $email['from_email'],
+                            $arSubject,
+                            $arBody,
+                            $email['message_id'],  // In-Reply-To
+                            $email['message_id'],  // References
+                            $mailbox,
+                            ''  // ei CC
+                        );
+                        if ($arSent) {
+                            // Tallenna autoreply tiketin viestiksi
+                            $arMsg = [
+                                'id' => generateId(),
+                                'type' => 'auto_reply',
+                                'from' => $mailbox['smtp_from_email'] ?? $mailbox['imap_user'] ?? '',
+                                'from_name' => $mailbox['smtp_from_name'] ?? $mailbox['nimi'] ?? '',
+                                'body' => $arBody,
+                                'timestamp' => date('Y-m-d H:i:s'),
+                                'message_id' => '',
+                            ];
+                            $ticket['messages'][] = $arMsg;
+                            dbSaveTicket($companyId, $ticket);
+                        }
+                    }
+
                     // Telegram-hälytys tärkeille/urgentille
                     if ($ticket['priority'] === 'urgent' || $ticket['priority'] === 'tärkeä') {
                         sendTelegramAlert($companyId, $ticket);
@@ -3145,6 +3181,8 @@ switch ($action) {
             'smtp_user' => trim($input['smtp_user'] ?? ''),
             'smtp_encryption' => trim($input['smtp_encryption'] ?? 'tls'),
             'aktiivinen' => $input['aktiivinen'] ?? true,
+            'auto_reply_enabled' => !empty($input['auto_reply_enabled']),
+            'auto_reply_body' => trim($input['auto_reply_body'] ?? ''),
         ];
         // Hae vanha mailbox salasanojen vertailua varten
         $existingMb = dbGetMailbox($mb['id']);

db.php

@@ -236,6 +236,7 @@ function initDatabase(): void {
 
         "CREATE TABLE IF NOT EXISTS tickets (
             id VARCHAR(20) PRIMARY KEY,
+            ticket_number INT DEFAULT NULL,
             company_id VARCHAR(50) NOT NULL,
             subject VARCHAR(500),
             from_email VARCHAR(255),
@@ -317,6 +318,8 @@ function initDatabase(): void {
             smtp_from_email VARCHAR(255),
             smtp_from_name VARCHAR(255),
             aktiivinen BOOLEAN DEFAULT TRUE,
+            auto_reply_enabled BOOLEAN DEFAULT FALSE,
+            auto_reply_body TEXT,
             FOREIGN KEY (company_id) REFERENCES companies(id) ON DELETE CASCADE,
             INDEX idx_company (company_id)
         ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4",
@@ -441,6 +444,9 @@ function initDatabase(): void {
         "ALTER TABLE mailboxes ADD COLUMN smtp_user VARCHAR(255) DEFAULT '' AFTER smtp_port",
         "ALTER TABLE mailboxes ADD COLUMN smtp_password VARCHAR(255) DEFAULT '' AFTER smtp_user",
         "ALTER TABLE mailboxes ADD COLUMN smtp_encryption VARCHAR(10) DEFAULT 'tls' AFTER smtp_password",
+        "ALTER TABLE tickets ADD COLUMN ticket_number INT DEFAULT NULL AFTER id",
+        "ALTER TABLE mailboxes ADD COLUMN auto_reply_enabled BOOLEAN DEFAULT FALSE AFTER aktiivinen",
+        "ALTER TABLE mailboxes ADD COLUMN auto_reply_body TEXT AFTER auto_reply_enabled",
     ];
     foreach ($alters as $sql) {
         try { $db->query($sql); } catch (\Throwable $e) { /* sarake on jo olemassa / jo ajettu */ }
@@ -986,6 +992,24 @@ function dbDeleteLead(string $leadId): void {
 
 // ==================== TIKETIT ====================
 
+/**
+ * Generoi seuraava tikettinumero (VVNKKNN-formaatti).
+ * Vuosi+kuukausi sekoitetaan juoksevaan numeroon.
+ */
+function dbNextTicketNumber(string $companyId): int {
+    $yy = (int)date('y');
+    $mm = (int)date('m');
+    $fullYear = (int)date('Y');
+    $count = (int)_dbFetchScalar(
+        "SELECT COUNT(*) FROM tickets WHERE company_id = ? AND YEAR(created) = ? AND MONTH(created) = ?",
+        [$companyId, $fullYear, $mm]
+    );
+    $seq = $count + 1;
+    $hundreds = intdiv($seq, 100);
+    $remainder = $seq % 100;
+    return $yy * 100000 + $hundreds * 10000 + $mm * 100 + $remainder;
+}
+
 function dbLoadTickets(string $companyId): array {
     $tickets = _dbFetchAll("SELECT * FROM tickets WHERE company_id = ? ORDER BY updated DESC", [$companyId]);
 
@@ -1017,9 +1041,9 @@ function dbSaveTicket(string $companyId, array $ticket): void {
     $db->begin_transaction();
     try {
         _dbExecute("
-            INSERT INTO tickets (id, company_id, subject, from_email, from_name, status, type,
+            INSERT INTO tickets (id, ticket_number, company_id, subject, from_email, from_name, status, type,
                 assigned_to, customer_id, customer_name, message_id, mailbox_id, cc, priority, auto_close_at, created, updated)
-            VALUES (:id, :company_id, :subject, :from_email, :from_name, :status, :type,
+            VALUES (:id, :ticket_number, :company_id, :subject, :from_email, :from_name, :status, :type,
                 :assigned_to, :customer_id, :customer_name, :message_id, :mailbox_id, :cc, :priority, :auto_close_at, :created, :updated)
             ON DUPLICATE KEY UPDATE
                 subject = VALUES(subject), from_email = VALUES(from_email), from_name = VALUES(from_name),
@@ -1030,6 +1054,7 @@ function dbSaveTicket(string $companyId, array $ticket): void {
                 auto_close_at = VALUES(auto_close_at), updated = VALUES(updated)
         ", [
             'id'             => $ticket['id'],
+            'ticket_number'  => $ticket['ticket_number'] ?? null,
             'company_id'     => $companyId,
             'subject'        => $ticket['subject'] ?? '',
             'from_email'     => $ticket['from_email'] ?? '',
@@ -1157,6 +1182,8 @@ function dbLoadMailboxes(string $companyId): array {
     $boxes = _dbFetchAll("SELECT * FROM mailboxes WHERE company_id = ?", [$companyId]);
     foreach ($boxes as &$b) {
         $b['aktiivinen'] = (bool)$b['aktiivinen'];
+        $b['auto_reply_enabled'] = (bool)($b['auto_reply_enabled'] ?? false);
+        $b['auto_reply_body'] = $b['auto_reply_body'] ?? '';
         $b['imap_port'] = (int)$b['imap_port'];
         $b['smtp_port'] = (int)($b['smtp_port'] ?? 587);
         unset($b['company_id']);
@@ -1166,15 +1193,16 @@ function dbLoadMailboxes(string $companyId): array {
 
 function dbSaveMailbox(string $companyId, array $mailbox): void {
     _dbExecute("
-        INSERT INTO mailboxes (id, company_id, nimi, imap_host, imap_port, imap_user, imap_encryption, imap_password, smtp_from_email, smtp_from_name, smtp_host, smtp_port, smtp_user, smtp_password, smtp_encryption, aktiivinen)
+        INSERT INTO mailboxes (id, company_id, nimi, imap_host, imap_port, imap_user, imap_encryption, imap_password, smtp_from_email, smtp_from_name, smtp_host, smtp_port, smtp_user, smtp_password, smtp_encryption, aktiivinen, auto_reply_enabled, auto_reply_body)
-        VALUES (:id, :company_id, :nimi, :imap_host, :imap_port, :imap_user, :imap_encryption, :imap_password, :smtp_from_email, :smtp_from_name, :smtp_host, :smtp_port, :smtp_user, :smtp_password, :smtp_encryption, :aktiivinen)
+        VALUES (:id, :company_id, :nimi, :imap_host, :imap_port, :imap_user, :imap_encryption, :imap_password, :smtp_from_email, :smtp_from_name, :smtp_host, :smtp_port, :smtp_user, :smtp_password, :smtp_encryption, :aktiivinen, :auto_reply_enabled, :auto_reply_body)
         ON DUPLICATE KEY UPDATE
             nimi = VALUES(nimi), imap_host = VALUES(imap_host), imap_port = VALUES(imap_port),
             imap_user = VALUES(imap_user), imap_encryption = VALUES(imap_encryption),
             imap_password = VALUES(imap_password), smtp_from_email = VALUES(smtp_from_email),
             smtp_from_name = VALUES(smtp_from_name), smtp_host = VALUES(smtp_host), smtp_port = VALUES(smtp_port),
             smtp_user = VALUES(smtp_user), smtp_password = VALUES(smtp_password),
-            smtp_encryption = VALUES(smtp_encryption), aktiivinen = VALUES(aktiivinen)
+            smtp_encryption = VALUES(smtp_encryption), aktiivinen = VALUES(aktiivinen),
+            auto_reply_enabled = VALUES(auto_reply_enabled), auto_reply_body = VALUES(auto_reply_body)
     ", [
         'id'              => $mailbox['id'],
         'company_id'      => $companyId,
@@ -1192,6 +1220,8 @@ function dbSaveMailbox(string $companyId, array $mailbox): void {
         'smtp_password'   => $mailbox['smtp_password'] ?? '',
         'smtp_encryption'    => $mailbox['smtp_encryption'] ?? 'tls',
         'aktiivinen'         => $mailbox['aktiivinen'] ?? true,
+        'auto_reply_enabled' => $mailbox['auto_reply_enabled'] ?? false,
+        'auto_reply_body'    => $mailbox['auto_reply_body'] ?? '',
     ]);
 }
 

index.html

@@ -856,6 +856,18 @@
                                         <input type="text" id="mailbox-form-smtp-name" placeholder="Yritys Asiakaspalvelu">
                                     </div>
                                 </div>
+                                <!-- Automaattinen vastaus -->
+                                <div style="margin-top:0.75rem;padding:0.75rem;background:#f8f9ff;border-radius:6px;border:1px solid #e0e4f0;">
+                                    <label style="display:flex;align-items:center;gap:0.4rem;cursor:pointer;font-weight:600;font-size:0.9rem;">
+                                        <input type="checkbox" id="mailbox-form-auto-reply"> Lähetä automaattinen vastaus uusille tiketeille
+                                    </label>
+                                    <div id="auto-reply-fields" style="display:none;margin-top:0.5rem;">
+                                        <div class="form-group">
+                                            <label>Vastausviesti</label>
+                                            <textarea id="mailbox-form-auto-reply-body" rows="4" placeholder="Kiitos viestistäsi! Olemme vastaanottaneet tikettisi ja palaamme asiaan mahdollisimman pian." style="width:100%;resize:vertical;"></textarea>
+                                        </div>
+                                    </div>
+                                </div>
                             </div>
                             <div style="display:flex;gap:0.5rem;margin-top:0.75rem;">
                                 <button class="btn-primary" id="btn-save-mailbox">Tallenna</button>

script.js

@@ -1295,7 +1295,7 @@ function renderTickets() {
                 <td onclick="event.stopPropagation()"><input type="checkbox" class="ticket-checkbox" data-ticket-id="${t.id}" ${checked}></td>
                 <td><span class="ticket-status ticket-status-${t.status}">${ticketStatusLabels[t.status] || t.status}</span></td>
                 <td><span class="ticket-type ticket-type-${t.type || 'muu'}">${typeLabel}</span></td>
-                <td>${prioBadge}${companyBadge}<strong>${esc(t.subject)}</strong></td>
+                <td>${prioBadge}${companyBadge}${t.ticket_number ? `<span style="color:#888;font-size:0.8rem;margin-right:0.3rem;">#${t.ticket_number}</span>` : ''}<strong>${esc(t.subject)}</strong></td>
                 <td>${esc(t.mailbox_name || t.from_name || t.from_email)}</td>
                 <td>${t.customer_name ? esc(t.customer_name) : '<span style="color:#ccc;">-</span>'}</td>
                 <td style="text-align:center;">${lastType} ${t.message_count}</td>
@@ -1361,7 +1361,7 @@ async function showTicketDetail(id, companyId = '') {
         document.getElementById('ticket-detail-header').innerHTML = `
             <div style="display:flex;justify-content:space-between;align-items:flex-start;flex-wrap:wrap;gap:1rem;margin-bottom:1.25rem;">
                 <div>
-                    <h2 style="color:#0f3460;margin-bottom:0.25rem;font-size:1.2rem;">${esc(ticket.subject)}</h2>
+                    <h2 style="color:#0f3460;margin-bottom:0.25rem;font-size:1.2rem;">${ticket.ticket_number ? `<span style="color:#888;font-weight:normal;font-size:0.9rem;">#${ticket.ticket_number}</span> ` : ''}${esc(ticket.subject)}</h2>
                     <div style="font-size:0.85rem;color:#888;" id="ticket-sender-line">
                         ${esc(ticket.from_name)} &lt;${esc(ticket.from_email)}&gt; · Luotu ${esc(ticket.created)}
                     </div>
@@ -1552,9 +1552,10 @@ async function showTicketDetail(id, companyId = '') {
         const thread = document.getElementById('ticket-thread');
         thread.innerHTML = (ticket.messages || []).map(m => {
             const isOut = m.type === 'reply_out';
+            const isAutoReply = m.type === 'auto_reply';
             const isNote = m.type === 'note';
-            const typeClass = isOut ? 'ticket-msg-out' : (isNote ? 'ticket-msg-note' : 'ticket-msg-in');
+            const typeClass = (isOut || isAutoReply) ? 'ticket-msg-out' : (isNote ? 'ticket-msg-note' : 'ticket-msg-in');
-            const typeIcon = isOut ? '&#8594; Vastaus' : (isNote ? '&#128221; Muistiinpano' : '&#8592; Saapunut');
+            const typeIcon = isAutoReply ? '&#9889; Automaattinen vastaus' : (isOut ? '&#8594; Vastaus' : (isNote ? '&#128221; Muistiinpano' : '&#8592; Saapunut'));
             return `<div class="ticket-message ${typeClass}">
                 <div class="ticket-msg-header">
                     <span class="ticket-msg-type">${typeIcon}</span>
@@ -2541,7 +2542,13 @@ function showMailboxForm(mb = null) {
     } else {
         sameCheck.checked = true;
     }
+    // Autoreply
+    const arCheck = document.getElementById('mailbox-form-auto-reply');
+    arCheck.checked = mb ? !!mb.auto_reply_enabled : false;
+    document.getElementById('mailbox-form-auto-reply-body').value = mb ? (mb.auto_reply_body || '') : '';
+    toggleAutoReplyFields();
     toggleSmtpFields();
+    document.getElementById('smtp-test-result').style.display = 'none';
     document.getElementById('mailbox-form-container').style.display = '';
 }
 
@@ -2550,6 +2557,12 @@ function toggleSmtpFields() {
     document.getElementById('smtp-custom-fields').style.display = same ? 'none' : '';
 }
 
+function toggleAutoReplyFields() {
+    const enabled = document.getElementById('mailbox-form-auto-reply').checked;
+    document.getElementById('auto-reply-fields').style.display = enabled ? '' : 'none';
+}
+document.getElementById('mailbox-form-auto-reply').addEventListener('change', toggleAutoReplyFields);
+
 function editMailbox(id) {
     const mb = mailboxesData.find(m => m.id === id);
     if (mb) showMailboxForm(mb);
@@ -2588,6 +2601,8 @@ document.getElementById('btn-save-mailbox').addEventListener('click', async () =
         smtp_password: useSame ? imapPass : document.getElementById('mailbox-form-smtp-pass').value,
         smtp_encryption: document.getElementById('mailbox-form-smtp-encryption').value,
         aktiivinen: true,
+        auto_reply_enabled: document.getElementById('mailbox-form-auto-reply').checked,
+        auto_reply_body: document.getElementById('mailbox-form-auto-reply-body').value,
     };
     try {
         const saved = await apiCall('mailbox_save', 'POST', data);